Orders in processing
Orders may begin processing after payment confirmation. Cancellation may not be possible once processing has started.
Incorrect or unavailable links
Customers are responsible for providing a correct public profile or channel URL. Refunds may be limited when fulfillment is prevented by an incorrect URL, private profile, deleted content, username change or other customer action.
Duplicate or incorrect payments
Duplicate or incorrect payments should be reported to support with the order reference and customer email used at checkout.
Unable to fulfill
If SocialRocket cannot fulfill a purchased service, the customer should contact support for review.
Contact
Refund questions can be sent to socialrocketsupport@gmail.com.